The most widely accepted approach to IT Service Management (ITSM) in the world, ITIL is a best practices framework that enables businesses to deliver high-quality IT services and more effectively manage IT operations. ITIL is gaining traction worldwide as an IT service management methodology.
ITIL and Six Sigma
ITIL pairs extremely well with Six Sigma. ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and support. Rather than being opposing approaches, Six Sigma and ITIL are complementary.
Organizational Benefits Examples:
* Source: Kneller, M. (2013, June). Executive briefing: the benefits of ITIL
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To implement and support ITIL, you need to have the official books from the publishers of ITIL. Skillsoft, in partnership with the official ITIL publisher, provides a cost effective alternative to purchasing individual books. The collection contains all the titles for the latest version of ITIL.
Organizations are becoming increasingly dependent on corporate IT services in order to satisfy their corporate objectives and to meet their business needs. This leads to an increased requirement for high quality IT services for organizations to maintain their competitive advantage. To mitigate those issues, ITIL provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
The Skillsoft collection makes it seamless for IT professionals to adopt this framework within their organizations.
Sample ITIL Titles from the Skillsoft Collection